Acceptance
We take great care when planning your pet’s relocation and follow internationally recognized best practices in animal transport to ensure a safe and comfortable journey.
However, please understand that certain circumstances may arise beyond our control, such as airline delays, weather conditions, handling by third parties, or unforeseen health issues. For this reason:
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Panama Pet Relocation cannot and does not guarantee against illness, injury, escape, or death at any time.
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We will not be held liable for any direct or indirect losses arising from such events.
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Owners are encouraged to ensure that their pets are healthy and fit to travel.
By engaging our services, you acknowledge these risks and accept that Panama Pet Relocation’s responsibility is limited to providing professional, careful planning and handling throughout the relocation process.
Refunds
- We reserve the right to provide partial refunds only
- Non-refundable deposits are excluded from our refund policies
- Partial refunds will be for the expenses not incurred and 50% of our service fees
- For regular quotes, refund will be provided 4 weeks after cancellation
- For early payment discounted quotes, refund will be provided the week of the preliminary scheduled pet shipping date that was agreed in order to receive an early payment discount.
- If other refund terms were provided by email these will overwrite the terms indicated on this website.